Payments & Cancellation Policy
Last Updated: February 20, 2026
Open Market provides digital, subscription-based services. All purchases grant access to platform features, listing credits, or visibility tools for the selected billing period.
By purchasing or subscribing to any paid plan, you agree to the terms outlined in this Payments & Cancellation Policy.
No Refunds
All subscription fees, listing fees, and paid features on Open Market are non-refundable, except where required by applicable law.
We do not provide refunds or prorated credits for any of the following, including but not limited to:
unused subscription time
unused listing credits
canceled subscriptions
plan downgrades or changes
lack of inquiries, leads, sales, or results
removal or expiration of listings in accordance with platform rules
Once a payment is processed, it cannot be reversed.
Cancellation
You may cancel a paid subscription at any time through your account settings.
When you cancel a subscription:
Your subscription remains active until the end of the current paid billing period
You will not be charged again after cancellation
Your subscription will not renew automatically
Cancellation prevents future charges only. It does not trigger a refund for any amounts already paid.
After Expiration
After your paid subscription period ends:
any unused listing credits are forfeited
access to paid features may be restricted or removed
listings may be downgraded, hidden, or removed in accordance with Open Market’s Listing Policies
Digital Services Only
Open Market does not sell physical goods.
All services provided through the platform are digital in nature and are considered delivered and used once access is granted, regardless of actual usage during the billing period.
Legal Exceptions
Refunds will be issued only if required by applicable consumer protection laws in your jurisdiction.
No discretionary or goodwill refunds are offered outside of these legal requirements.
Contact
If you have questions about billing, cancellation, or account status, please contact us through the official support channels listed on the website.